Job title

Support Worker

Responsible to

Service Manager

Hours of work

Full Time

Salary

£22,645.00

Holidays

28 days per annum (including statutory holidays, pro rata).

Job purpose

To deliver individual support packages to service users motivating them to make positive lifestyle choices.

Main duties

Contribute to a ‘good practice’ support service, appropriate to service user needs.

Work closely with individuals to develop needs assessment, support packages, action plans and risk assessments.

Ensure individual support packages are reflective of the different service user needs, including culture and diversity issues.

Meet clearly defined service user outcomes through key working, support plans, risk assessments and other interventions.

Regularly review action plans and risk assessments in line with Hope’s policies and practice.

Ensure the support package promotes empowerment and independence and underpins the ethos of the work undertaken.

Undertake referrals and assessments of service users, working with them to identify the most appropriate solutions for their needs.

To work with clients to ensure clients maximise welfare benefits.

Ensure service users have access to relevant external support services.

Ensure opportunities for education, training, employment and other meaningful occupations are integral to the support service.

Work in line with health and safety requirements.

Commit to a service user centred approach.

Work with clients towards, positive and tangible outcomes.

Meet the requirements of rota systems.

Work as part of a team to deliver a high standard service across the scheme.

Cleaning and laundry services as required.

Provide meals in accordance with food hygiene standards.

Work in line with the charities policies and procedures and the requirements of funders to ensure effective service delivery.

Work in partnership with key agencies, both statutory and voluntary sectors.

Use IT systems and maintain professional, timely and accurate records.

Deal with conflict and difficult situations.

To respect the confidential nature of the work.

To participate in appropriate training and staff development programmes.

To promote and ensure the implementation and compliance with Hope’s policies.

To help ensure that organisational services are delivered in accordance with Hope’s equal opportunity policy.

Attend regular supervisions.

Attend regular team meetings.