What We Do
We support homeless people in crisis to rebuild their lives and move on from homelessness for good.

Housing and Accommodation

We run Nottinghamshire’s only 24/7 direct access emergency hostel, Hope House. Hope House can support up to 22 homeless people in crisis.

We also run three properties known as ‘move on’ homes- each property contains self-contained flats, and are designed to provide a homeless person with a stepping stone between homelessness and independent living.

Tailored 1-1 Support

When a homeless person comes to stay at Hope House, our Support Workers provide specialist, 1-1 support. Our support enables each individual to identify the issues that led to them becoming homeless in the first place, then take steps to move on from homelessness for good.

Once a client moves on to a move on property, they continue to receive up to two hours of face-to-face support a week. 

Housing advice and support
Specialist support with mental health issues and crisis counselling
Access to education, employment or volunteering opportunities
Debt and money management advice
In-house training and volunteering
Specialist support to manage drug/alcohol issues
Provision of a therapy dog as an alternative form of therapy
Development of life skills- setting up bill payments, cooking, budgeting etc.
Liaison with local service providers to ensure clients receive a well-rounded package of support.

Why we're different

Homelessness is not just a housing issue, and at Hope, we don’t treat it like one. We realise there is more to homelessness that simply not having a home.

We don’t just find our clients a house to live in. We provide tailored support to help our clients deal with whatever they’ve faced in life and the experiences that led to them becoming homeless- to help them move on from homelessness for good.


  • We will support anyone, regardless of their individual circumstance or background- we pride ourselves on caring for and supporting homeless clients with extremely challenging backgrounds and issues. We provide a safe, non-judgmental environment, ensuring clients that we believe in them and their potential to move on from homelessness permanently.
  • We lead by experience- four members of our team have experienced homelessness themselves, and two are previous clients of Hope House. We believe that our team understand the homelessness experience better than anyone, which helps us improve our services.
  • We support pets, as well as people- we are one of just 10% of hostels in the UK that accept animals. We appreciate how important animals are to some of our homeless clients, and to separate them would only provide a barrier towards better wellbeing and increased independence.

“Junior means everything to me. If it weren't for him, I'd be six foot under or in prison. That's the truth.”

-Neil, one of Hope’s clients, talking about his dog Junior.